Docs / Right of withdrawal

Right of withdrawal

PoolHealth · Last reviewed October 2026

If you bought a PoolHealth subscription as a consumer (not for your trade, business or profession), you can withdraw from the contract within 14 days without giving any reason. The 14 days start on the day you subscribed, which is the day of your first payment. Example: you paid on 1 November, so send your statement on or before 15 November.

Withdraw from contract here

How to withdraw

Send us a clear statement in any of these ways:

use the form above;
e-mail info@pool-health.com with your name, the plan and the date you paid (you can use the model form below);
or send it by post to PBG POOLHEALTH LTD, Georgiou Karaiskaki 7, 8560 Pegeia, Paphos, Cyprus.

You keep the deadline if you send the statement before the 14 days end.

What happens next

We confirm by e-mail that we received your statement, with the date and time.
The subscription is cancelled at once.
We refund every payment made for the subscription in full, without undue delay and at the latest within 14 days of receiving your statement, to the card you paid with. It usually arrives within 5–10 business days.
Your data in PoolHealth is kept.

Business plans

Basic professional and Business basic are made for use in a trade or profession. If you nevertheless bought one as a consumer, your statutory rights remain. Write to info@pool-health.com.

Model withdrawal form

Complete and return it only if you wish to withdraw from the contract. It is the same text as in the EU Consumer Rights Directive (2011/83/EU), Annex I(B).

English · Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)
To: PBG POOLHEALTH LTD, Georgiou Karaiskaki 7, 8560 Pegeia, Paphos, Cyprus, info@pool-health.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: PoolHealth subscription (......)
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

Deutsch · Muster-Widerrufsformular

(Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück.)
An: PBG POOLHEALTH LTD, Georgiou Karaiskaki 7, 8560 Pegeia, Paphos, Zypern, info@pool-health.com
Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über die Erbringung der folgenden Dienstleistung: PoolHealth Abonnement (......)
Bestellt am (*)/erhalten am (*):
Name des/der Verbraucher(s):
Anschrift des/der Verbraucher(s):
Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier):
Datum:
(*) Unzutreffendes streichen.

Français · Formulaire de rétractation

(Veuillez compléter et renvoyer le présent formulaire uniquement si vous souhaitez vous rétracter du contrat.)
À l'attention de : PBG POOLHEALTH LTD, Georgiou Karaiskaki 7, 8560 Pegeia, Paphos, Chypre, info@pool-health.com
Je/Nous (*) vous notifie/notifions (*) par la présente ma/notre (*) rétractation du contrat portant sur la prestation de services ci-dessous : abonnement PoolHealth (......)
Commandé le (*)/reçu le (*) :
Nom du (des) consommateur(s) :
Adresse du (des) consommateur(s) :
Signature du (des) consommateur(s) (uniquement en cas de notification du présent formulaire sur papier) :
Date :
(*) Rayez la mention inutile.

Español · Modelo de formulario de desistimiento

(Solo debe cumplimentar y enviar el presente formulario si desea desistir del contrato.)
A la atención de: PBG POOLHEALTH LTD, Georgiou Karaiskaki 7, 8560 Pegeia, Paphos, Chipre, info@pool-health.com
Por la presente le comunico/comunicamos (*) que desisto de mi/desistimos de nuestro (*) contrato de prestación del siguiente servicio: suscripción a PoolHealth (......)
Pedido el (*)/recibido el (*):
Nombre del consumidor o de los consumidores:
Domicilio del consumidor o de los consumidores:
Firma del consumidor o de los consumidores (solo si el presente formulario se presenta en papel):
Fecha:
(*) Táchese lo que no proceda.

Ελληνικά · Υπόδειγμα εντύπου υπαναχώρησης

(Συμπληρώστε και επιστρέψτε το παρόν έντυπο μόνο εάν επιθυμείτε να υπαναχωρήσετε από τη σύμβαση.)
Προς: PBG POOLHEALTH LTD, Georgiou Karaiskaki 7, 8560 Πέγεια, Πάφος, Κύπρος, info@pool-health.com
Με την παρούσα, εγώ/εμείς (*) δηλώνω/δηλώνουμε (*) ότι υπαναχωρώ/υπαναχωρούμε (*) από τη σύμβαση για την παροχή της ακόλουθης υπηρεσίας: συνδρομή PoolHealth (......)
Παραγγέλθηκε στις (*)/παραλήφθηκε στις (*):
Όνομα καταναλωτή/καταναλωτών:
Διεύθυνση καταναλωτή/καταναλωτών:
Υπογραφή καταναλωτή/καταναλωτών (μόνο εάν το παρόν έντυπο κοινοποιείται σε χαρτί):
Ημερομηνία:
(*) Διαγράφεται ανάλογα.

Русский · Типовая форма отказа

(Заполните и отправьте эту форму, только если хотите отказаться от договора.)
Кому: PBG POOLHEALTH LTD, Georgiou Karaiskaki 7, 8560 Pegeia, Paphos, Cyprus, info@pool-health.com
Я/Мы (*) настоящим сообщаю/сообщаем (*), что отказываюсь/отказываемся (*) от моего/нашего (*) договора на оказание следующей услуги: подписка PoolHealth (......)
Дата заказа (*)/получения (*):
Имя потребителя (потребителей):
Адрес потребителя (потребителей):
Подпись потребителя (потребителей) (только если форма отправляется на бумаге):
Дата:
(*) Ненужное зачеркнуть.

Contact

PBG POOLHEALTH LTD, registration no. HE 497335, Georgiou Karaiskaki 7, 8560 Pegeia, Paphos, Cyprus, info@pool-health.com.

More: Terms and Conditions · Privacy Policy·Data Processing Agreement